Refund & Cancellation Policy

1. Appointment Cancellations

We understand that unforeseen circumstances arise, especially when caring for children. However, to ensure our therapists can help as many families as possible, we require at least 24 hours' notice for all appointment cancellations.

2. Refund Eligibility

• Full Refund: If you cancel your online or in-clinic appointment at least 24 hours before the scheduled time, you are eligible for a 100% refund of any prepaid fees.
• No Refund: Cancellations made within 24 hours of the appointment time, or "no-shows" (failing to attend without prior notice), are generally non-refundable.
• Provider Cancellations: If Udaan Care needs to cancel or reschedule an appointment due to therapist unavailability or technical issues on our end, you will be offered a priority rescheduled slot or a full refund.

3. Rescheduling Sessions

You may reschedule your appointment without penalty if the request is made at least 12 hours prior to the session time. Rescheduling requests within 12 hours may be subject to availability and treated as a late cancellation at the clinic's discretion.

4. Processing Time

Approved refunds for online payments will be processed back to the original method of payment within 5-7 business days, depending on your bank or payment provider's processing times.